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Privacy Statement
Introduction
This privacy statement explains how Starlight Consultancy Limited handle your
personal information. It details how we collect, use, store, share, and dispose of your
data. We manage your personal information in compliance with the Privacy Act 2020
and this Privacy Statement.
How we Collect Information
We primarily collect personal information directly from you when you:
- Call or email us
- Speak with our advisor or support team
- Purchase our products or make a claim
- Participate in surveys
- Provide credit card information
- Use our online forms or resources
- Comment on social media
We may also collect information about your visit to our website using cookies, as detailed below.
Occasionally, third parties may provide your information to us. We expect such third
parties to have obtained your consent before sharing your data. We require these
parties to confirm this and check their privacy policies to ensure compliance.
Unless you instruct us otherwise, we may collect or share personal information for
profiling purposes to better understand your needs and improve our services.
We may also collect information about you from:
- Your health practitioners
- Public registers and publicly available sources
- Inland Revenue
- Accident Compensation Corporation (ACC)
- Other insurers.
By becoming a Starlight Consultancy Limited client, you authorise us to obtain personal
information from third parties and allow those third parties to disclose such information to us.
While you can choose not to provide certain information, this may limit the services we can offer or the relevance of future communications.
Types of Information we Collect
We collect, store, and use personal information relevant to providing services and operating our business, including:
- Personal details: name, date of birth, gender, payment and financial
information (e.g., IRD number), income, next of kin, household details, and
occupation - Interaction records: conversations with our support team
- Health records: subject to the Health Information Privacy Code 2020
- Claim-related details: may include additional health information, photos, videos, or audio recordings
- Technical data: IP address and information about your device when accessing
our website.
How we use Personal Information
We use your personal information to:
- Communicate with you about reports, statements, and services
- Process applications for our products and services
- Maintain up-to-date records
- Design and improve our offerings
- Understand your financial needs
- Manage and enhance our relationship with you
- Share details of products and services you may find relevant (unless you opt
out) - Conduct data analysis and market research
- Undertake credit checks on clients and verify your identity
- Any other purpose authorised by our client or the Act
Sharing your Information
We may share your data with trusted partners who assist with service delivery or data analysis. These companies have their own privacy policies and must meet our
standards for data protection.
We may also disclose your information to comply with legal obligations, such as assisting investigations or sharing data with Inland Revenue or the Financial Markets
Authority.
Protecting your Personal Information
We will take steps that are reasonable in the circumstances to keep personal information safe from loss and from unauthorised access, use, modification or
disclosure.
We ensure our partners comply with privacy and security standards aligned with the
Privacy Act 2020.
Your Rights
You can request access to or correction of your personal information at any time by contacting us:
Phone: (09)4800 488
Email: insurance@smi.co.nz
Additional privacy resources are available on the Privacy Commissioner’s website.
Data Retention
We securely store personal information for the duration of your relationship with Starlight Consultancy Limited and retain it for at least seven years afterward before safely disposing of it.